If you’re not quite sure which size is right for you, refer to our size guide. They’re located underneath the available sizes for each of our products.

We are able to change your order if we have not processed it yet. Contact us to request a change.

If you contact us straight away after ordering, via hello@dandelie.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

We charge a cancellation fee, which could vary from 1% to 10%, depending on your payment method and currency.

The cancellation fee supports a more stable financial flow, allowing us to continue creating beautiful, ethically produced fashion.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Yes. You can place an order as a guest with no obligation to create an account. However, we do recommend that you create an account, if you’d like to check your order history and have your shopping basket items and payment details saved for next time.

It will be automatically sent to your email address when you place an order. Please check your spam folder in case the order confirmation has been diverted there. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@dandelie.com .

You can return items within 14 days of delivery.

To be eligible, items must be unused, unworn, with tags, and in their original packaging.

To start a return, contact us at  returns@dandelie.com. Once approved, we’ll provide a return form to include with your package. Unapproved returns will not be accepted. We process return requests from Monday to Friday during office hours CET and aim to get back to you within 24 hours. All items will be checked by us upon arrival. We will be unable to process returns without the return form inside the package, as we'll need to know from who the return is. ‭❤

Return shipping costs and responsibility lie with the customer. We recommend using a tracked and insured shipping method.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Returns may take up to 7 days to process. If approved, your refund will be issued to your original payment method. Please note that banks and credit card companies may take additional time to process and post the refund.

We offer multiple payment options, such as:

• iDEAL
• Credit Card (Visa, Mastercard, American Express)
• PayPal
• Google Pay
• Klarna (Available only for customers in the Netherlands and Belgium)
• Apple Pay
• Bancontact

Returns may take up to 7 days to process. If approved, your refund will be issued to your original payment method. Please note that banks and credit card companies may take additional time to process and post the refund.

PostNL - 23 December before 16:00

DPD or PostNL - 18 December before 16:00

14 December

FedEx - 18 December before 16:00

Standard Shipping Under €285
1 business day — €4.95

Standard Shipping €250 +
1 business day — FREE

Standard Shipping Under €285
3-11 business days — €29.95

Standard Shipping €285 +
3-11 business days — FREE

Express Shipping Under €285
1-3 business days — €49.00

Express Shipping €285 +
1-3 business days — €25.00

Absolutely! If you are checking out from the Netherlands or Belgium, select the service point delivery PostNL option. After you have paid, you can choose your service point.  

If you have ordered from another country, contact us requesting a service point delivery location at hello@dandelie.com 

Taxes are included for purchases within the European Union. For orders outside the EU, customs and import taxes may apply, and buyers are responsible for any fees in their country. For details on potential charges, please contact your local customs office. 

If you want to protect your leather boots, clean scuffs, or find the best leather shoe treatment, check out our detailed care guide for leather boots for expert tips! Proper care helps extend the life of your boots, keeping them durable and looking brand new. From conditioning leather to weatherproofing and polishing, our guide covers everything you need to maintain your boots for years to come.

You can stretch the calf of your boots up to 5 cm or 2 inches, and to certain extents the ankle and front width using the following methods:

• A cobbler can expand the calf and width using a professional stretching machine.
• Apply a leather stretching spray to soften the material.
• Wear thicker socks to gradually loosen the leather.

Note: The length of the boots cannot be stretched. Avoid using a hairdryer, as excessive heat may cause color changes, requiring a darker polish to correct.

Here is the more information about breaking in new boots and stretching the leather.

If you're looking for the best way to clean a shearling coat, remove stains from your sheepskin coat, or maintain the coat's suede finish for long-lasting wear, check out our detailed care guide for Lammy coats and waistcoats! 

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. We offer vouchers for the value of €10 up to €500. If you're looking for a specific amount please get in touch. 

Click here to purchase the gift card

Handcrafted with the finest quality leather and designed by us, our boots go through a meticulous 250-step production process, using natural materials and Goodyear stitching. Each pair features hand-cut leather, embroidered motifs, and carefully assembled elements, making them truly unique. Slight variations between pairs add to their character. Every boot is assigned a tracking code for identification, ensuring each pair has its own identity. Designed to last a lifetime, these boots are meant to create eternal memories.

All our boots are crafted using Goodyear welt stitching - a traditional, high-quality construction method that ensures durability and longevity. This technique involves stitching the upper part of the boot to the sole through a leather welt, creating a strong, waterproof bond. Goodyear stitching not only enhances the durability of the boots but also allows for resoleability, meaning you can replace the soles when they wear out. This makes our boots an investment in both comfort and long-lasting wear.

Yes, we take great pride in ensuring that all our products are ethically sourced. We carefully select natural premium materials and work with trusted suppliers who adhere to ethical labor practices and environmental standards. Our commitment extends to both the sustainability of the materials used and to slow fashion. We believe in creating high-quality products that are not only beautiful but also aligned with our values. 

Yes, and you have two options. 

1. You can remove the original half-insoles that are at the heel and replace them with your own insoles. The half-insoles are glued, yet they lift out with steady pulling. Underneath, there is another leather insole that is better to keep. 
2. You can put your insoles on top of the original ones. If so, choosing a slightly larger size can give you some extra room to feel more comfortable.

The fit may feel snug at first. That is normal. With a few wears, the leather will soften and mold to your feet, giving you comfortable support. If you have any concerns about sizing or fit, check out our size guide, or reach out, and we will help you choose the best setup.